Refunds and cancellations
Last updated
Food is cooked to order, so what can be cancelled depends on how far along your order is. This page says exactly when, and how a refund reaches you.
Draft wording, awaiting professional review. Don’t rely on it, and don’t publish this page — it is excluded from search engines and from the sitemap until the review is signed off.
1. Cancelling a food order
You can cancel free of charge until the kitchen starts cooking, from your order page or by calling the outlet.
Once cooking has started the food cannot be resold, so a cancellation is not usually refunded. If something has gone wrong, tell us — we look at each case rather than applying a blanket rule.
An order you have not paid for is cancelled automatically after 15 minutes and nothing is charged.
2. When we cancel
If we cancel — the outlet closed unexpectedly, an item ran out, or we cannot deliver to your address — you are refunded in full, including the delivery fee. We do this whether or not the food had started cooking.
3. Something wrong with your order
Tell us within 24 hours of delivery, with your order number and a photograph if you can. A missing item, the wrong dish, or food that arrived in an unacceptable condition is refunded or remade — your choice.
4. Franchise trial meals
Cancel at least 48 hours before your slot and the ₹299 fee is refunded in full.
Inside 48 hours the fee is not refunded, but you may reschedule once, free of charge, to another published slot.
If we cancel or move your slot, you are refunded in full or rescheduled, whichever you prefer.
If you go on to sign a franchise agreement, a trial fee you paid and did not have refunded is credited against the franchise fee.
5. How a refund reaches you
A refund goes back to whatever you paid with. Your bank or UPI provider decides how quickly it appears — typically five to seven working days. Cash paid at a counter is refunded at that outlet.
We confirm every refund by email, and you can see it on your order page.
6. Orders placed through Swiggy or Zomato
When you order through Swiggy or Zomato they take the payment, so their cancellation and refund rules apply and a refund must be requested in their app. We will still help the outlet sort out the food problem behind it.